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Araxel Marketplace Terms & Conditions

Last updated: August 2025

1. Acceptance of Terms

By accessing and using the Araxel marketplace platform, you accept and agree to be bound by these terms and conditions. Araxel operates as a marketplace connecting buyers with independent vendors.

2. Marketplace Services

Araxel provides a platform that connects buyers with vendors. Our services include:

  • • Product listing and discovery
  • • Vendor contact information and profiles
  • • Communication facilitation between buyers and vendors
  • • Review and rating system
  • • Customer support and dispute mediation

3. Transactions and Payments

Important: Araxel does not process payments or handle transactions. All purchases are made directly between buyers and vendors.

  • • Buyers contact vendors directly for purchases
  • • Payment arrangements are between buyer and vendor
  • • Araxel is not responsible for payment disputes
  • • Shipping and delivery are handled by individual vendors

4. Vendor Responsibilities

Vendors using Araxel marketplace agree to:

  • • Provide accurate product information and pricing
  • • Respond promptly to buyer inquiries
  • • Honor their stated terms and conditions
  • • Handle their own payment processing and shipping
  • • Comply with applicable laws and regulations

5. Buyer Responsibilities

Buyers using Araxel marketplace agree to:

  • • Provide accurate contact information
  • • Communicate respectfully with vendors
  • • Honor payment agreements made with vendors
  • • Leave honest reviews and ratings

6. Limitations of Liability

Araxel acts as an intermediary platform only. We are not responsible for:

  • • Product quality, delivery, or vendor performance
  • • Payment disputes between buyers and vendors
  • • Fraudulent activities by platform users
  • • Damages arising from direct transactions

7. Contact Information

For questions about these terms or marketplace issues, contact us at:

  • • Email: support@araxel.com
  • • Phone: +234 7078482944
  • • Address: Lagos, Nigeria
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