Araxel Privacy Policy

1. Information We Collect

At Araxel, we collect information you provide when you shop on our marketplace, create an account, make purchases, or interact with our vendors.

• Account information (name, email, phone number, contact details)
• Product browsing history and preferences
• Reviews and ratings you provide
• Communication with vendors and customer support
• Device and browsing information for marketplace optimization

2. How We Use Your Information

Araxel uses your information to provide the best marketplace experience:

• Connect buyers with vendors and facilitate direct communication
• Display vendor contact information and product listings
• Provide customer support and mediate disputes when needed
• Personalize product recommendations and marketplace content
• Enable direct vendor-buyer communication and transactions
• Maintain platform security and prevent fraudulent listings
• Improve our marketplace platform and vendor services

3. Information Sharing

As a marketplace platform connecting buyers and vendors, Araxel may share:

• Your contact information with vendors when you express interest in their products
• Product inquiries and messages with relevant vendors
• Anonymized data for analytics and marketplace improvements

Important: Araxel does not process payments. All transactions and payments are handled directly between you and the vendor. We never have access to your payment information.

4. Data Security

Araxel employs industry-standard security measures to protect your data, including SSL encryption for communications, secure data storage, and regular security audits. Since we don't process payments, your financial information remains between you and the vendors you choose to transact with.

5. Cookies and Tracking

Araxel uses cookies to remember your preferences, keep items in your cart, provide personalized product recommendations, and analyze marketplace performance. You can manage cookie preferences in your browser settings.

6. Your Rights

As an Araxel user, you have the right to:

• Access and download your account information
• Update your profile and preferences
• Request deletion of your account (subject to legal requirements)
• Opt-out of promotional emails and notifications
• Control your privacy settings and data sharing preferences
• Request information about how your data is used

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Contact Us

For questions about this Privacy Policy or your data on Araxel, contact us:

• Email: privacy@araxel.com
• Phone: +234 7078482944
• Address: Lagos, Nigeria